Privacy Policy

Effective Date: March 24, 2026

Heart of Song ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our services.

1. Information We Collect

We collect the following information when you use our services:

  • Name and email address when you submit a contact form or complete a purchase
  • Payment information processed securely through Stripe (we do not store your full card details)
  • Quiz responses and song preferences you provide during the ordering process
  • Technical data such as IP address, browser type, and pages visited

2. How We Use Your Information

We use your information to:

  • Process and fulfill your song order
  • Communicate with you about your order status and delivery
  • Send follow-up emails related to your purchase (you may opt out at any time)
  • Improve our website and services
  • Comply with legal obligations

3. Payment Processing

All payments are processed securely through Stripe, a third-party payment processor. Your payment card information is transmitted directly to Stripe and is never stored on our servers. Stripe's privacy policy governs their handling of your payment data.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our website and fulfilling orders
  • When required by law or to protect our legal rights
  • In connection with a business transfer or acquisition

5. Data Retention

We retain your personal information for as long as necessary to fulfill your order, maintain our business records, and comply with legal obligations. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at help@heartofsong.com.

7. Cookies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

11. Contact Us

Heart of Song
Email: help@heartofsong.com